Delivery Estimates and Methods of Shipping
Shipping Date and Processing Times
Order processing generally takes 24-48 hours from time of order placement for items we have in stock. Custom, personalized, and special order items may take longer. Please refer to the individual product description for ordering processing times ("usually ships"). Note that certain products we carry are made to order by the designer and may take 3-6 weeks. Sometimes order processing times may be delayed if one item is out of stock on your order. We try to send everything in one package to reduce shipping cost charged to you. Our Customer Service Representatives will notify you if any unforeseen delays arise. Sorry, no CODs. We do not ship to PO Boxes. If you entered a PO Box as a delivery address, the order will not be shipped and will be cancelled.
Standard Shipping (7-10 Business Days)
Orders shipped standard ground (default method) usually take 7-10 business days to delivery from the time we process and ship the goods (shipping date).
Shipping & Handling Charges (within the continental US)
Our shipping and handling charges are simple. We charge a flat rate of 5.00 for all orders with standard shipping under $99.00. If your single purchase transaction exceeds $99.00 USD, standard shipping is FREE!
* Two-Day and Next Day shipping cost provided for standard shipping sizes. Shipping costs for oversized items may vary significantly depending on size of order and delivery address. We will notify you via email, prior to shipping your order, of any additional charges that may be charged to your credit card.
Oversize items (will be noted as oversized in the product description) will also have additional fee. An estimate of this fee is usually included in the product description. We will notify you of the additional charge prior to shipping your order.
UPS, USPS, and or FedEx, will be used at the sole discretion of Woof Life and our suppliers, when shipped directly from them. All items will be traceable and insured for your protection. We do not accept C.O.D.
Once we process your order and ship out your order, we will send an order confirmation email to you with your common carrier shipment or order tracking number which provides the status of your shipment and estimated date and time of delivery. Items may arrive earlier than indicated. If the shipment has not arrived after the indicated delivery date, please contact the common carrier with your shipment or order tracking number to obtain delivery status on your order.
Lost or Damaged Parcels
We do our best to ensure accurate and timely delivery. Most parcels reach their destination promptly and without incident. However, sometimes a parcel is lost, damaged, or stolen in transit. All parcels shipped are insured by the common carrier for full merchandise value. We are not responsible for parcels lost, damaged, or stolen intransit. Please contact the common carrier used (information will be in your order confirmation email) to file a claim.
If the common carrier is unable to delivery the shipment for any reason, whether unclaimed, refused, invalid or unknown address, or any other reason, we will, upon return of the shipment to us, charge a 20% restocking fee for the entire purchase price, less shipping and handling fees, which are non-refundable. If you wish for us to resend your shipment, you will be charged additional shipping charges.
Sales Tax and Other Fees
Woof Life shall automatically charge and withhold applicable sales tax for orders to be delivered to addresses within Illinois, including state and local sales taxes.
Returns and Exchanges
If you are not completely satisfied, simply return the item purchased in original condition within 15 days of delivery for a full merchandise exchange, or refund for store credit or issue return to your original credit card used for the purchase. Merchandise must be returned in unused, like-new, and resalable condition. Personalized, custom made, items purchased on sale or discounted price, seasonal holiday items, and other special order items are not refundable and are final sales.
We will happily exchange a defective product or one that is damaged in shipment to you. In such a case and solely at our discretion, you may be responsible for the cost of the return shipment to us. We are not responsible for any item that is lost in return shipment. We strongly encourage you to place insurance on any items you send back to us. Upon your request and our receipt of the returned products, we will issue refunds for returned products. We will return payment, less shipping charges, to you within 30 days of your request. We will only return store credit or payments in the manner in which they were made (i.e. if you paid with a credit card, the refund would be issued back to your credit card).
All returns returned must include the following:
Original Packing Slip
Return Merchandise Authorization (RMA) number
Except in cases where the return is the result of a shipping error or the item arrives damaged or defective, original shipping charges are non-refundable and return shipping fees equal to the original shipping charges will be charged to all returns.
Please contact us and have your Customer Receipt available. We will provide you with a Return Merchandise Authorization (RMA) number for each return, which is valid for two weeks or 14 days after date of issuance. The valid RMA number must be included with your return in order to assure proper credit. We are not responsible for merchandise returned without a valid RMA number.